Shipping & Collection

Last updated: September 2026

Infiniti Laser currently delivers orders within South Africa and also offers local collection by arrangement in the Somerset West / Helderberg area.

1. Delivery Area

We currently deliver orders within South Africa only.

If you require delivery to an area that is not available during checkout, please contact us before placing your order and we will advise whether alternative arrangements are possible.

2. Shipping Options

Available shipping options and charges will be displayed during checkout where applicable.

We may use third-party delivery and collection services, including services such as Pargo or Pudo, depending on the delivery option selected and availability.

Shipping options may include delivery to an address or collection from an available pickup point.

The available options may vary according to your location, parcel size and the products ordered.

3. Shipping Costs

Shipping charges are calculated or displayed during checkout where possible.

For custom, unusually large or bulk orders, standard website shipping rates may not apply. In these cases, we will discuss the delivery options and any applicable charges with you as part of the quotation.

4. Processing & Production Time

Most Infiniti Laser products are made, engraved or personalised to order.

The time required to prepare an order therefore depends on the product, quantity, level of personalisation and our current workload.

Where possible, an estimated production or collection timeframe will be provided.

Production time is separate from delivery time.

If you require an order for a particular date, wedding, birthday, corporate event or other occasion, please tell us when ordering or submitting your custom enquiry. We will let you know whether the requested timeframe is reasonably achievable.

5. Delivery Times

Delivery times shown or communicated by a courier, pickup-point provider or other delivery service are estimates and begin after your order has been completed and handed over for delivery.

Once an order has been handed to a third-party delivery provider, delivery may be affected by circumstances outside Infiniti Laser’s reasonable control.

We recommend allowing sufficient time when ordering products required for a specific event or date.

6. Local Collection

Local collection for custom orders is available by prior arrangement in the Somerset West / Helderberg area. 

Customers from surrounding areas such as Strand and Gordon’s Bay will have the option at check-out to select local collection..

There is no delivery charge for an order collected directly by the customer.

We will contact you when your order is ready and provide the necessary collection arrangements.

Please do not arrive for collection until we have confirmed that your order is ready.

7. Delivery Information

Customers are responsible for providing complete and accurate delivery and contact information.

Please check your:

  • Recipient name
  • Delivery address or selected pickup point
  • Mobile number
  • Email address

before completing your order.

Additional costs caused by incorrect or incomplete delivery information supplied by the customer may be the customer’s responsibility where permitted by law.

8. Tracking & Notifications

Where tracking is provided by the applicable delivery service, tracking information or delivery notifications may be sent by email, SMS, WhatsApp or directly by the delivery provider.

The exact notification method depends on the delivery service used.

9. Receiving Your Order

Please inspect your parcel and products as soon as reasonably possible after receiving or collecting them.

If your parcel appears significantly damaged in transit, take photographs of the packaging before discarding it.

If a product arrives damaged, defective or incorrect, please contact us promptly at info@infinitilaser.co.za and include:

  • Your order number
  • A description of the problem
  • Photographs of the product
  • Photographs of the packaging where relevant

We will assess the matter and assist in accordance with our Returns & Refunds Policy and applicable South African consumer law.

10. Delayed or Uncollected Orders

If a delivery is delayed, please contact us and we will assist where reasonably possible.

Orders delivered to third-party pickup points may need to be collected within the period specified by that provider. If an order is not collected and is returned to us, additional delivery charges may apply before it can be sent again.

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