Privacy Policy
Last updated: September 2026
Infiniti Laser respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it when you use our website, place an order or contact us.
We handle personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).
1. Who We Are
Infiniti Laser is a South African business providing laser-cut, engraved and personalised products.
Location: Somerset West, Western Cape, South Africa
Email: info@infinitilaser.co.za
For privacy-related questions or requests, please contact us using the email address above.
2. Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Billing and delivery addresses
- Account login and account information
- Products ordered and order history
- Information supplied for personalised or custom orders
- Images, logos, artwork or other files you voluntarily upload for custom work
- Communications and enquiries you send to us
- Technical information relating to your use of our website, such as IP address, browser information and cookies
We only collect information that is reasonably necessary to operate our website, fulfil orders, communicate with customers and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery or collection
- Create and manage customer accounts
- Process personalised and custom-order requests
- Respond to questions and enquiries
- Send order and service-related communications
- Process payments through our payment service providers
- Prevent fraud, abuse and security incidents
- Maintain appropriate business and transaction records
- Improve the operation and usability of our website
- Comply with legal, accounting and regulatory obligations
We do not use your contact information for unrelated marketing unless you have consented to receive such communications.
4. Custom Order Files & Artwork
When you submit a custom-order enquiry, you may choose to provide photographs, designs, logos, sketches or other files.
We use these materials to assess, quote, design and produce your requested product.
Please do not provide personal or confidential information in an uploaded file unless it is necessary for your order.
Customer-supplied artwork and files will not be shared or sold to third parties, they will remain private between the customer and Infiniti Laser.
5. Customer Accounts
If you create an account on our website, we store the information you provide so that you can access features such as your order history, addresses, wishlist and account details.
You are responsible for keeping your account password confidential.
6. Orders & Payments
When you place an order, we collect the information necessary to process and fulfil that order.
Payments may be processed by third-party payment providers. Payment information handled directly by a payment provider is subject to that provider’s own privacy and security practices.
Infiniti Laser does not intentionally store complete payment-card details on its website where those details are processed directly by an external payment provider.
7. Delivery & Collection Services
Where delivery or collection services are used, relevant information such as your name, contact details, delivery address and order information may be shared with the applicable delivery or collection provider where necessary to fulfil your order.
These service providers process information according to their own applicable privacy obligations and policies.
8. Contact & Enquiry Forms
When you submit a contact or custom-order form, we collect the information you provide so that we can respond to your enquiry and provide the requested service.
This may include your name, email address, telephone or WhatsApp number, message and any files you choose to upload.
9. Cookies
Our website may use cookies and similar technologies that are necessary for features such as:
- Shopping carts
- Checkout
- Customer accounts
- Wishlists
- Website security
- Remembering user preferences
- Website functionality and performance
Some third-party services integrated with the website may also set cookies.
Where required by law, appropriate consent will be requested before non-essential cookies are used.
10. Sharing of Personal Information
We do not sell your personal information.
We may share information with trusted service providers only where reasonably necessary to operate our business and provide our services. These may include:
- Website hosting and technical service providers
- Payment processors
- Delivery and collection providers
- Email service providers
- Website security and maintenance services
- Professional advisers where reasonably necessary
Information may also be disclosed where required by law or a lawful authority.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, tax, accounting or regulatory requirements.
Some information relating to completed transactions may therefore need to be retained even after a customer account is closed.
Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate.
12. Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no website or electronic communication system can guarantee absolute security.
13. Your Rights
Subject to applicable South African law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion or destruction of information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the appropriate South African regulatory authority
To make a privacy-related request, contact us at info@infinitilaser.co.za.
We may need to verify your identity before acting on certain requests.
14. Children’s Privacy
Our website and products are intended for customers who are able to enter into purchases or do so with the involvement of a parent or legal guardian.
We do not knowingly seek to collect personal information from children where doing so would be unlawful.
15. Third-Party Websites & Services
Our website may contain links to or integrate with third-party websites and services.
Those third parties may have their own privacy policies and practices. Infiniti Laser is not responsible for the privacy practices of independent third-party websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this page with the updated date shown above.